Service design focuses on the relationship and effective operation between systems to provide users with better service and experience. Service design aims to design and plan a series of easy-to-use, satisfactory, reliable and effective services for customers, so as to be widely used in various service industries. Service design can be tangible or intangible; The process of customer experience may be in hospitals, retail stores or streets. All the people and things involved play a key role in implementing a successful service. Service design integrates people with others such as communication, environment, behavior, materials, etc., and runs through the people-oriented concept throughout. Service design has been well known in the past two years, and its applications and industry requirements have become increasingly widespread.
After graduation, students can work as product managers, interaction designers, user experience designers, senior consultants, system designers, etc.
Design thinking, design research, design thinking, market strategy, service blueprint, visual expression, behavior, psychology, etc.
Service design is a kind of design thinking mode, which creates new value and experience for users and with users. Service design emphasizes that value is jointly provided by users and designers. Service design is an advanced discipline of user experience design.
